Connect AuditCase to your CC4ALL telephony system with integration tool Bubble from Red Cactus. Connecting your favorite CRM to CC4ALL is extremely important for improving customer satisfaction and working more efficiently.

Functionalities

We distinguish between CRM and telephony platform specific functionalities. If you are looking for the functionalities your CRM integration has to offer, please check the service description in the marketplace. The complete list of telephony platform-specific functionalities that CC4ALL supports can be found under tab functions, but we have already listed a few important ones for you. With the CC4ALL telephony integration,  Red Cactus offers:

• Dialing out with one click on a phone number with the Click & Call feature.
• Microsoft Teams Call Control button available in the pop-up notification that allows you to answer and end calls with a single click.
  
• Pop-up notification on incoming, outgoing and transferred calls.
• Under the same user, link multiple CRM integrations to CC4ALL at no additional cost.
• The Call History function allows you to see all contact moments of Bubble users with the phone number over the last 90 days so you can immediately see which colleague had the last contact.
• Native application available for Windows & macOS.
  
• Easy and secure login based on Single sign-on (Microsoft, Google or Apple account). 
  

Technical

Connecting Bubble - and thus AuditCase - to your CC4ALL phone system is very easy. With Bubble, you connect the telephony platform CC4ALL based on the CC4ALL Webhook. With this, you set up a secure and stable connection.